Question 1

How should I care for my silk scarf?

Accepted Answer

Please follow the care label on each item. Hang your scarf up when you receive it and any fold lines should fall out. Steaming is best to remove creases from wearing. For silk scarves, we recommend dry cleaning only.

Question 2

Are Baines London scarves 100% pure silk?

Accepted Answer

Yes. Baines London scarves are pure silk satin 85gsm. Printed in London UK with non-toxic dye.

Question 3

Where can you shop for Baines London products?

Accepted Answer

In the UK, you can shop on our website, visit stockists nationwide, or explore our in-person pop-ups. Internationally, find us on Wolf & Badger. Retailers can email info@baineslondon.com for our wholesale catalogue.

Question 4

How can you find Baines London stockists?

Accepted Answer

You can find Baines London products at Wolf & Badger, Country Living Artisans, the Choose Love store, Regent Street pop-up, and Just Us in St Johns Hill, Sevenoaks. Follow @Baines_London on Instagram for the latest updates on pop-ups and new stockists. A comprehensive list will be available soon!

Question 5

What determines your pricing?

Accepted Answer

Our pricing reflects our dedication to ethical practices and sustainability. Silk scarves are printed in London with non-toxic dyes, and our stationery and homeware are crafted in the Netherlands, ensuring fair wages. We prioritise quality, sustainability, and ethical sourcing at every step.

Question 6

How can retailers view your wholesale prices?

Accepted Answer

Retailers can email info@baineslondon.com or order via Faire here.

Question 7

Is Baines London women-owned and disability-led?

Accepted Answer

Yes. Baines London is women-owned and disability-led. It was founded by Samantha Baines, a UK designer, actor, broadcaster and author.

Question 8

Where are Baines London products designed and made?

Accepted Answer

Baines London products are thoughtfully designed and crafted. Our pure silk scarves are made in London, UK, while our homeware and stationery are ethically produced in the Netherlands.

Question 9

What is your returns policy?

Accepted Answer

We accept returns on eligible items in line with our returns policy. Items should be unused and in their original condition. Please contact us with your order number to start a return.

Question 10

What payment methods do you accept?

Accepted Answer

We accept credit cards, PayPal, Apple Pay and Google Pay.

Question 11

Do you sell gift cards?

Accepted Answer

Yes. You can buy a gift card on our site and use it on scarves, ties, stationery, and homeware.

Frequently asked questions