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Privacy Policy

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Baines London (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.baineslondon.com (“Site”). Please read this Privacy Policy carefully.
If you do not agree with the terms of this Privacy Policy, please do not access the Site.

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1. Information We Collect

1.1 Personal Data

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We may collect personally identifiable information that you voluntarily provide to us, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment information (processed securely via third-party payment processors)

  • Any information you submit through forms (e.g., contact forms, inquiries)

 

1.2 Automatically Collected Data

When you visit the Site, we may automatically collect information such as:

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed

  • Time and date of visits

  • Referring URLs

  • Cookies and similar tracking technologies

 

1.3 Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve user experience

  • Analyse site performance

  • Enable certain functionalities

  • Personalise content and ads (if applicable)

You can control cookies through your browser settings.

 

2. How We Use Your Information

We may use collected data for the following purposes:

  • To operate and maintain the Site

  • To fulfil orders and manage payments

  • To communicate with you (customer support, updates, marketing communications)

  • To improve our products, services, and user experience

  • To analyse website performance and usage trends

  • To comply with legal and regulatory obligations

  • To prevent fraudulent activity and enhance security

Marketing emails are only sent with your consent, and you may opt out at any time.

 

3. Legal Bases for Processing (For UK/EU Users)

We process personal data under the following legal bases:

  • Consent

  • Contractual necessity (e.g., fulfilling orders)

  • Legitimate interests (e.g., improving services, preventing fraud)

  • Legal obligations

 

4. Sharing Your Information

We do not sell your personal information.
We may share your information with:

  • Service providers (e.g., payment processors, hosting providers, analytics services)

  • Logistics and delivery partners

  • Legal or regulatory authorities where required

  • Contractors or partners who assist with operating our business

Third-party providers are only permitted to process data as instructed by us.

 

5. Payment Processing

We use third-party payment processors (e.g., Stripe, PayPal, Shopify Payments) to handle payment information securely.
We do not store or have access to full credit card details.

 

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes described in this policy, including:

  • To provide services

  • To resolve disputes

  • To comply with legal obligations

 

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct or update personal data

  • Request deletion of your data

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact us at: [insert contact email]

For UK/EU users: You may also lodge a complaint with your local data protection authority.

 

8. Data Security

We implement reasonable technical and organizational measures to safeguard your information.
However, no transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

9. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction.
Where required, we implement safeguards such as:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions

  • Contractual obligations with service providers

 

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of external sites.
We encourage users to review the privacy policies of any site they visit.

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11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Updated versions will be posted on this page with a revised effective date.

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13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Baines London
Email: baineslondonstationery@gmail.com

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